Alpine Labs Guarantee 

We do our best to create robust & reliable products. When things happen, this is our policy. If you are having any issues with camera or app connection, please reference our support material or get in contact with us- we're here to help!



If for any reason you are not satisfied with your purchase we offer a 30 day return policy on all Alpine products purchased here through our website. 

To return your product please contact us below.

If you purchased an Alpine product anywhere besides our website, please contact the original seller to return your purchase items or refer to our Kickstarter policy below.



We offer a standard 1 year manufacturer warranty and we will fix any failures or defects that occur through normal use. Our support staff is always available to help as well, so if you're having issues using your product please let us know and we'll hop on it :)

If you have any questions about whether you are covered or not, shoot us an email below! 




Kickstarter Policy

Alpine Labs was born through Kickstarter and the support of the community is what allows our business to design new products and bring them to life. Supporting a campaign on Kickstarter and getting a reward is a different process than buying a product directly. Kickstarter rewards are referred to as gifts because they are given to backers to show the appreciation we have for them and the support they have given us. This business model has allowed our company to exist and we couldn't be more grateful to the entire community. We appreciate your understanding of our policy and continued support. 

If you no longer get value from your Kickstarter reward, here are some things you can do that support the crowdfunding community:

  • Give your reward to a friend. Even if the product doesn’t work for you, it might be a perfect fit for someone else. We’d love to see our gear being used and your friend will appreciate the gift.
  • Sell your reward. All of our products were launched on Kickstarter at below retail price. You can likely sell yours used and recoup much if not all of your pledge through Ebay or other services.
  • Give the product another try. Photography can be difficult, and while we’ve done our best to make our products as intuitive as possible, they still take some learning. Give yourself time to watch tutorial videos, make sure you have the latest updates, and experiment with the product that you helped build.


Still stuck? Shoot us an email. We're here to help.