Software Upgrade Problems
- Please note that the Software Updater can only be used with Mac computers at this time.
- Sometimes it is difficult for your computer to recognize Radian via the USB port. A common and effective fix for this found by our users is to use a USB dongle between your Radian and your computer's USB port to strengthen the tethered connection signal.
- If your computer won't open the Updater App because it is from the internet, right-click the App and click 'Open' or go to APPLE -> SYSTEM PREFERENCES -> SECURITY AND PREFS.
- Make sure your Radian is turned OFF before plugging into the computer.
- Try restarting your computer, then immediately retrying the upgrade. This seems to clear your computer's USB memory cache.
- Some computers are unsuccessful on the first upload attempt- please stick with us and try it 3 times (our magic number), and if it still doesn't work for you, Contact Us!
Still stuck? Shoot us an email. We're here to help.