Kickstarter Warranty
While every product we make comes with a 1 year warranty, we do not offer refunds or returns on items received as Kickstarter rewards.
Alpine Labs was born through Kickstarter and the support of the community is what allows our business to design new products and bring them to life. Supporting a campaign on Kickstarter and getting a reward is a different process than buying a product directly. From the Kickstarter FAQ "Kickstarter is not a store. When you back a project, you’re helping to create something new — not ordering something that already exists." These rewards are referred to as gifts because they are given to backers to show the appreciation we have for them and the support they have given us. This business model has allowed our company to exist and we couldn't be more grateful to the entire community. We appreciate your understanding of our policy and continued support.
If you no longer get value from your Kickstarter reward, here are some things you can do that support the crowdfunding community:
- Give your reward to a friend. Even if the product doesn’t work for you, it might be a perfect fit for someone else. We’d love to see our gear being used and your friend will appreciate the gift.
- Sell your reward. All of our products were launched on Kickstarter at below retail price. You can likely sell yours used and recoup much if not all of your pledge through Ebay or other services.
- Give the product another try. Photography can be difficult, and while we’ve done our best to make our products as intuitive as possible, they still take some learning. Give yourself time to watch tutorial videos, make sure you have the latest updates, and experiment with the product that you helped build.
- We offer bigger discounts on replacement devices for our Kickstarter customers. Please contact us at support@alpinelaboratories.com
Still stuck? Shoot us an email. We're here to help.