While every product we make comes with a 1 year warranty, we do not offer refunds or returns on items received as Kickstarter rewards.
Alpine Labs was born through Kickstarter and the support of the community is what allows our business to design new products and bring them to life. Supporting a campaign on Kickstarter and getting a reward is a different process than buying a product directly. From the Kickstarter FAQ "Kickstarter is not a store. When you back a project, you’re helping to create something new — not ordering something that already exists." These rewards are referred to as gifts because they are given to backers to show the appreciation we have for them and the support they have given us. This business model has allowed our company to exist and we couldn't be more grateful to the entire community. We appreciate your understanding of our policy and continued support.
If you no longer get value from your Kickstarter reward, here are some things you can do that support the crowdfunding community:
Still stuck? Shoot us an email. We're here to help.