Pulse creates a Bluetooth Low Energy connection to your phone and uses that for almost all App control of Pulse. However Bluetooth low Energy isn't fast enough for image transfers, so we also need to set up a Bluetooth Classic connection between Pulse and your phone to retrieve thumbnails. Unfortunately Bluetooth Classic can be a bit finicky!
The first thing you'll want to do is go to your phone's bluetooth settings page, and "forget" the pulse bluetooth classic device. If you've never made a bluetooth connection to your Pulse, you won't see it in this page, and there's nothing that you need to do.
Once you've done that, stay in your Bluetooth Classic settings page, and turn your Pulse on. Within 30 seconds it should show up again at the bottom of the screen. Click on it to connect to it
Please note that if you have an Android device, you will want to click on the device that says "My Pulse (....)" not the one that says "Pulse (....)"
If that worked, open the Pulse app, connect to your Pulse, and you should now be able to retrieve thumbnails!
Still stuck? Shoot us an email. We're here to help.