Technical and Operational Support

Job Description:

You interface with Alpine customers and KS backers and manage the flow of information to the rest of the team. As a startup the ability to adapt creatively and solve problems without a lot of oversight is highly valued. Writing with a warm, engaged, and informed tone is key to maintaining the vibrant and sustainable brand we’ve built.

For many customers you are the face of company and therefore we are looking for someone with a great attitude and high emotional intelligence who communicates extremely well. We want employees to have the autonomy to make their own informed decisions and integrate their personality into the Alpine Labs culture. This position is full-time (40 hours/week but flexible). 

Duties and Responsibilities:

• Enthusiastic Support Pro: manage all support communications through multiple channels (Email, Kickstarter, Social Media) and guide technical product support
• Organize customer feedback to improve future R&D and develop company policies
• Manage daily operations and logistics for order fullfilment, inventory management, etc.
• Product Testing: beta builds, new software releases, new product ideas, etc.

Required Qualifications:

• Responsible and dependable: prioritize and confidently contribute
• Good communicator: you are the voice of the company and the voice of the customer
• Excellent writer: please display this as proficiently as possible in your cover letter
• Methodical: haste is waste - we want deliberate, detail oriented, and organized
• The ability to solve problems and work well in a small team [must]
• Knowledge/experience of manual shooting with a DSLR; this is highly preferred. Proven ability and interest to learn quickly will also be considered.

Additional Information:

Compensation is dependent upon your level of experience and skill. We are also exploring an employee stock/ownership program but do not currently have one. We are a small team and you will work directly with our founders and engineers. We have a comfortable and supportive office culture. General hours are 8-5 (though flexible), we take a full hour for lunch and team walk breaks in the afternoon. We leave work at the office and appreciate ‘slack time’ during the day to stay fresh.

To Apply: 

Please send a resume and cover letter via e-mail to info@alpinelaboratories.com with the subject line: Technical Support Position.