Radian 2 App/Firmware Update 9/12/16

We have an update to the Radian App and Firmware! Please update to App v3.19 then follow in-app instructions to perform the firmware update. 
Notice: We've gotten reports of issues updating firmware with iOS. We've confirmed the issue on our end (paused updater % or won't start the update) and will let you know as soon as we've fixed the issue. In the meantime, we've received successful firmware update reports from some Android users. If you have access to an Android phone please attempt to update your Radian with it. If not, reset your Radian (Troubleshooting > Reset) and continue using it with the current version of the Radian App. It will still work with your original firmware. We apologize for the confusion with this and will let you know as soon as we've fixed this issue!




1) Things To Be Aware Of:

  • Android users: do not pair with Radian in your phone's Bluetooth settings.
  • Make sure the Firmware update reaches 100% and you receive an 'Update Successful!' message.

2) Firmware and App Update 3.19:

  • General App stability and UI fixes.
  • Execute on Start: fixed toggle button.
  • Fixed Time Lapse Queuing and Preset menus.
  • Smarter TimeLapse UI.
  • Fixed Radian 2 camera settings issue where it defaulted to maximum camera settings value.
  • Under the hood improvements to BLE robustness and camera connection.
  • 2/3-Axis Support: In order to program this feature, please specify each individual Radian as Pan/Tilt/Slide.



Quick Fixes/Tips:

  1. If Radian disconnects from the Radian App and doesn't automatically reconnect within 10 seconds, toggle power and allow it to reconnect to the app.
  2. Camera settings aren't displaying correctly: turn the camera off and make sure all settings are set to Manual (M). Reset your Radian from the Troubleshooting page.
  3. Close out other apps running in the background on your phone. 
  4. Bluetooth: Radian to App connection can take up to 20 seconds.
  5. Change camera settings during your time lapse: navigate away from the status page and into 'Advanced' > 'Camera Settings' on the time lapse settings menu. 
  6. Be aware of limitations between intervals for Exposure Ramping and Speed Ramping due to the time it takes your camera to save the image to the SD card and the time it takes to move to the next position.


Still having issues? Shoot us an email, we're here to help.